Refund Policy

Last updated: March 12, 2026

Thank you for using our services. This Refund Policy explains when refunds may be issued for purchases made through our website.

1. Digital Products and Services

We provide digital products and services, including AI-powered interpretation tools, premium features, reports, subscriptions, and related online functionality. Because access may be granted immediately after purchase, refunds are handled on a case-by-case basis.

2. Eligible Refund Requests

A refund may be considered in situations such as:

• You were charged more than once for the same purchase.
• You were charged after a verified technical issue prevented access to the purchased service.
• You canceled a subscription but were still billed due to a system error.
• There was an unauthorized or fraudulent charge.

3. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• You changed your mind after purchase.
• You did not fully use the service or feature you purchased.
• You were dissatisfied with subjective output, style, or interpretation.
• You forgot to cancel a subscription before the next billing date.
• The service was used in violation of our Terms of Service.

4. Refund Request Window

If you believe you are eligible for a refund, please contact us within 14 days of the charge. Requests submitted after this period may not be reviewed. If you are located in the European Economic Area, you may have additional rights under applicable consumer protection law.

5. How to Request a Refund

To request a refund, please contact us at masterchen57@gmail.com and include:

• The email address used for purchase
• The date of the charge
• The amount charged
• A brief description of the issue

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us first so we can review the issue and try to resolve it. Filing a chargeback without contacting us may delay resolution and may affect your access to the service.

7. Subscription Cancellations

You may cancel your subscription at any time before the next billing cycle. Cancellation will stop future renewals, but fees already charged are generally non-refundable unless required by law or caused by a verified billing error.

8. Contact

If you have questions about this Refund Policy, please contact us at masterchen57@gmail.com.